Privacy Policy

Depending on how you interact with the Services, we may collect:

• Account and identity information: email address, name, profile picture, account identifiers, and information received from an authentication provider, such as Google, where you choose that sign-in method.
• User content: video links you submit, video files you upload, source videos retrieved for processing, audio, images, transcripts, captions, generated clips, thumbnails, project settings, editing preferences, and associated metadata. Videos may contain personal information about you or other people, including recognizable faces and voices.
• Payments and subscriptions: plan, purchases, transaction identifiers, billing status, credit balances, subscription history, and limited billing details. Payment providers may collect payment card information directly; we receive the information they make available to us.
• Technical and usage information: IP address, browser and operating-system details, device identifiers, application version where applicable, feature interactions, timestamps, approximate location inferred from IP address, diagnostic records, errors, processing activity, credit usage, and security logs.
• Cookies and similar technologies: session identifiers, preferences, analytics data, advertising identifiers, and information from pixels or similar tracking tools, subject to applicable choices and consent requirements.
• Communications: support requests, feedback, surveys, refund requests, and messages, including related troubleshooting information.
• Referral, creator, and marketing information: campaign attribution, referral and creator identifiers, promotional activity, and information received from advertising, analytics, and creator-program partners.

We obtain information directly from you, automatically through use of the Services, from platforms hosting videos that you ask us to process, and from providers or partners supporting authentication, payment, fraud prevention, analytics, advertising, and customer support. Certain pages or features may be accessible without an account; we may still process limited device or network information to provide the feature, maintain security, and enforce usage limits.

Please do not submit sensitive personal information, confidential third-party materials, or videos you lack authority to provide unless their submission is appropriate for the feature and permitted by law. We do not assume that content is free of sensitive or third-party information merely because we do not request it.

We use information as reasonably necessary to:

• provide, operate, personalize, maintain, and troubleshoot the Services, including retrieving source videos, processing audio and video, producing clips, and saving projects when a feature provides storage;
• manage accounts, subscriptions, credit balances, payments, refunds, and customer support;
• monitor performance, analyze product usage, develop and improve features, test quality, and evaluate reliability, subject to the specific safeguards and choices described below;
• detect and prevent fraud, abuse, security incidents, unauthorized access, and violations of our Terms;
• communicate about transactions, processing status, security, changes to the Services, and support; send marketing communications where permitted, with available unsubscribe choices;
• measure and, where legally permitted, personalize advertising and attribute referrals;
• comply with legal obligations, respond to lawful requests, resolve disputes, establish or defend legal claims, and protect the rights and safety of users, Snazo, and others; and
• carry out a legitimate corporate transaction, subject to applicable law and appropriate safeguards.

We do not claim unrestricted rights to user content. Processing depends on the feature, your instructions and settings, contractual arrangements, and applicable privacy law.

Snazo's video clipping, transcription, captioning, editing, and other features may process submitted content with automated systems operated by us or third-party technology providers. These systems may identify relevant video segments, generate clips, create subtitles and thumbnails, and estimate potential audience appeal.

To return results, we may transmit relevant content and technical metadata to service providers that process it on our behalf or under other applicable contractual arrangements. The providers and technologies used may evolve. We seek to limit disclosures to information reasonably necessary for the relevant service.

Automated clip selections, captions, transcripts, and appeal scores are estimates and may be incomplete or inaccurate. The privacy practices described here do not guarantee the accuracy, quality, legality, originality, or acceptability of any output by a social media platform. The Terms of Service address permitted uses and allocation of responsibility for reviewing and publishing outputs.

The Explore feature may use YouTube API Services to display or retrieve information about publicly available videos. When applicable, the use of those features is also subject to the YouTube Terms of Service, and information processed independently by Google is subject to the Google Privacy Policy. Information disclosed to YouTube or Google depends on the feature and the way third-party content is accessed or displayed.

You retain any rights you hold in your submitted content. Submission of content does not, by itself, transfer ownership to Snazo. We process content to provide requested features and for other specifically disclosed, lawful purposes. You are responsible for ensuring you have the authority to submit content that includes another person's information or third-party material.

We may use operational metrics, feedback, error reports, and appropriately aggregated or de-identified information to evaluate and improve the Services, subject to applicable law. We may also conduct quality and safety reviews where necessary and permitted, with access controls appropriate to the circumstances.

We may use videos submitted through the Services, together with their transcripts, generated clips, editing settings, and interactions with results, to train, evaluate, and improve our own AI and video-processing technology where legally permitted. We take measures designed to reduce privacy risks, which may include removing account identifiers and limiting the amount of content selected from any account. These measures do not necessarily render content anonymous. Our AI service providers are subject to applicable contractual restrictions on using submitted content to train their own models where those providers act on our behalf.

Where applicable law requires a particular legal basis for this processing, we rely on an appropriate basis after assessing the nature of the data, users' reasonable expectations, the necessity of the processing, and safeguards. For EEA and UK users, we seek to rely on legitimate interests for permitted model-improvement activities, subject to the required balancing assessment and any additional consent or other requirement applicable to particular data or uses. We do not treat the publication of this Policy alone as a substitute for legally required consent.

Demonstration and sample clips. Clips derived from publicly accessible source videos may be displayed to other users as examples of the Services, including through Explore or our creator demonstration environment, where we have the necessary rights or another lawful basis. We do not intentionally display clips created from private file uploads or private or unlisted video links as public examples without appropriate authorization. Public availability alone does not establish that a video may lawfully be reused or promoted.

You may object to future use of your content for model training or as a demonstration clip through any available account preference or by contacting support@snazo.appwith the subject "Do not train." We will implement valid requests in accordance with applicable law and assess requests to remove displayed example clips. An opt-out may not reverse training already lawfully completed; we will nevertheless assess and honor any deletion or objection rights that apply to retained training data or a model. Material new uses of previously collected personal information will be subject to any legally required notice or permission.

Where information has been genuinely anonymized so that individuals cannot reasonably be identified under applicable law, we may use that information for analysis and product improvement. Merely removing a name or account identifier does not necessarily make video content anonymous.

We may disclose relevant information to the following categories of recipients when needed for the purposes in this Policy: AI, transcription, and video-processing providers; cloud hosting, storage, and infrastructure providers; video retrieval and content-delivery providers; authentication and identity services; payment processors; analytics and product-diagnostics providers; advertising and attribution platforms; anti-fraud and security services; customer-support and communications platforms; creator-program and referral partners; and professional advisers, auditors, insurers, and legal authorities where appropriate.

Some advertising disclosures may constitute a "sale," "sharing," or targeted-advertising processing under certain U.S. state privacy laws even if we receive no money in exchange. Where such laws apply, we provide the required choices and honor valid opt-out requests. We do not disclose private user videos or generated clips to advertising platforms for advertising targeting unless we provide a separate legally sufficient disclosure and obtain any required permission.

Service providers may maintain their own records or process information in accordance with their contractual obligations and applicable law. We do not control independent third-party sites or services that you choose to access outside our Services, including video hosting and social media platforms; their own notices may apply.

We may disclose information when reasonably necessary to comply with law or legal process, investigate misuse, protect safety or rights, or establish, exercise, or defend legal claims. In a merger, financing, acquisition, reorganization, insolvency, or sale of business assets, relevant information may be disclosed to advisers, counterparties, or successors, subject to applicable legal requirements.

We use essential technologies for authentication, security, account preferences, and service operation. We may also use non-essential analytics, session-replay, advertising, and measurement technologies. Session-replay technologies can record interactions with pages, and their use may involve device and interaction information. We seek to limit collection of confidential content and sensitive fields through configuration, access restrictions, and appropriate controls.

Where required, we request consent before placing or accessing non-essential cookies or similar technologies and offer a way to withdraw that consent. In jurisdictions providing opt-out rights for targeted advertising or sale/sharing, users may exercise those rights through available privacy controls on our website, by emailing support@snazo.app, and through supported opt-out preference signals, including Global Privacy Control where legally required. Browser settings may also limit some technologies but may not replace all legally required opt-out mechanisms.

We retain personal information for as long as reasonably necessary to provide and improve our Services, maintain user accounts, process transactions, prevent fraud and abuse, comply with legal obligations, resolve disputes, and establish, exercise, or defend legal claims. Retention periods vary depending on the type of information, how it is used, your account settings, and applicable legal requirements.

User content, including submitted videos, transcripts, and generated clips, may be retained for service operation, quality evaluation, and product improvement, including AI model development where permitted by applicable law and subject to the choices described in Section 4. Content may be moved from active systems to restricted archival storage when it is no longer needed for immediate account history or service delivery. Source videos uploaded for processing may be removed from temporary processing systems after processing is complete. Saved projects and generated clips may remain available while you keep them in your account, unless removed sooner according to the feature's operation or your choices.

Account and usage records are generally kept while needed to administer the Services, maintain security, address abuse or support requests, and manage accounts. Transaction, refund, dispute, and accounting records may be retained for the periods necessary to meet applicable financial obligations and preserve evidence relating to transactions. When an account is closed, we may retain limited account identifiers and transaction-related information where reasonably necessary and lawful to process refunds, investigate abuse, prevent fraud, and resolve disputes. We may also retain records of privacy preferences to honor your choices.

You may request account deletion at https://snazo.app/delete, where that feature is available, or request deletion of your personal information by contacting support@snazo.app. Following a valid deletion request, we will delete or anonymize personal information as required by applicable law. Certain information may be retained where necessary and legally permitted, including for tax and accounting obligations, payment disputes, fraud prevention, security, and legal compliance.

Information retained in backups or archival systems will be deleted or anonymized in accordance with applicable retention procedures. We periodically review retained information and delete or anonymize it when it is no longer necessary for the purposes described in this Policy. Information previously disclosed to independent third parties may remain subject to their own retention obligations and our applicable contractual and legal responsibilities.

We implement technical, organizational, and administrative measures designed to protect personal information, taking account of the risks, the data involved, and the nature of our Services. Measures may include access restrictions, authentication, monitoring, encryption where appropriate, private storage with restricted or expiring access links, and vendor controls. No internet transmission, service, or security measure is guaranteed to be completely secure. We cannot promise that unauthorized access, loss, or misuse will never occur. Where an incident triggers a legal duty to notify affected persons or authorities, we will provide notice as required by applicable law.

Depending on where you reside and the circumstances of processing, you may have rights to access, obtain a copy of, correct, delete, or transfer personal information; restrict or object to certain processing; withdraw consent; opt out of targeted advertising, sale or sharing, or certain profiling; and appeal a refusal where the law provides that right. Not every right applies to every type of data or circumstance, and lawful exemptions may apply.

Submit requests to support@snazo.app or through any available account or privacy control. We may take proportionate steps to verify identity or authorized-agent status before fulfilling a request, consistent with applicable law. We will respond within legally required timeframes and explain available appeal or complaint routes where required. Withdrawing consent does not invalidate processing that was lawful before withdrawal. Marketing emails include an unsubscribe mechanism; necessary transactional or security messages may still be sent.

For personal information subject to the EU or UK GDPR, Natural Write Inc. acts as controller for processing it determines itself and may act as processor where we handle information solely on a business customer's documented instructions. The legal bases may include: performance of a contract to provide requested Services and account features; compliance with legal obligations for required records and lawful requests; legitimate interests for proportionate security, fraud prevention, service administration, diagnostics, and certain improvements subject to appropriate balancing; and consent for processing where law requires it, including certain cookies, marketing, or AI-training activities. A lawful basis must be identified for each actual processing purpose, and we do not treat our general business interests as automatic permission for every use.

You may have the right to object, restrict processing, receive data portability, and lodge a complaint with a competent data-protection authority. Contact support@snazo.app for information concerning any appointed data-protection representative or officer. To the extent decisions with legal or similarly significant effects are made solely by automated processing, we will provide the information and rights required by law; the ordinary clip suggestions and estimated appeal scores of the Services are not intended to make such decisions about individuals.

Personal information may be accessed, stored, or processed in countries outside your own, including the United States and countries where our providers or authorized personnel operate. When required for cross-border transfers under applicable law, we rely on an applicable adequacy determination, recognized transfer framework, standard contractual clauses, or another valid mechanism, together with supplementary safeguards where necessary. Information on relevant safeguards may be requested at support@snazo.app.

Residents of certain U.S. states, including California, may have rights concerning the categories and specific pieces of personal information we collect, the sources, business purposes, recipients, retention periods, and disclosures for cross-context behavioral advertising, sale, or sharing. The categories described in Sections 1 and 5 are intended to summarize our practices; the exact disclosures and preceding-12-month lookback details must reflect our actual data inventory.

Where a state law applies to Natural Write Inc. and grants those rights, we provide methods to exercise access, correction, deletion, portability, and opt-out rights, and we do not unlawfully discriminate against individuals for exercising them. We honor applicable opt-out preference signals. We do not knowingly sell or share the personal information of minors in circumstances prohibited by law. If we process sensitive personal information in a way that triggers a right to limit its use or disclosure, we provide the required notice and mechanism. We process appeals and authorized-agent requests where required. State-specific rights and exceptions vary and may change.

Where required by applicable U.S. state law, we provide information about categories of personal information collected or disclosed during the relevant statutory lookback period, including identifiers, commercial information, internet or usage activity, approximate location derived from IP addresses, inferences, and user-submitted audiovisual content. Depending on actual advertising practices, identifiers, internet activity, and commercial information may be disclosed to advertising and analytics partners for measurement and advertising. We do not sell personal information for money. Information about how to exercise available sale/sharing or targeted-advertising opt-out rights is provided in Sections 6 and 9.

We do not describe ordinary video clipping and transcription as biometric identification. If we introduce processing that creates biometric identifiers or templates for identifying individuals, additional legal requirements may apply.

Creators participating in Snazo's creator program may receive access to a demonstration environment that produces sample clips from approved demonstration material. Information collected from creators may be used to administer the program, fulfill the applicable written agreement, measure promotional activity, communicate with participants, and arrange payments.

Organizations using Snazo under a written business agreement or integration may provide videos or personal information about their own users. The business customer is responsible for its own privacy notice, appropriate legal bases, instructions, and handling of individual requests when it determines the purposes of processing. Natural Write's role and obligations are subject to applicable law and any governing data processing agreement. Where we serve as a processor or service provider, we process personal information for documented permitted purposes and subject to applicable contractual restrictions, including restrictions on secondary use. This Policy does not grant a business customer the right to submit personal information unlawfully.

The Services are intended for users aged 18 and over, consistent with our Terms of Service. We do not knowingly collect personal information from minors in a manner prohibited by applicable law. If we learn we have collected information requiring parental consent or deletion without meeting applicable requirements, we will take legally required steps. Parents or guardians may contact support@snazo.appwith concerns. Additional requirements may apply to minors' information, including information incidentally appearing in user-submitted videos, and advertising choices.

We may update this Policy to reflect product, legal, or operational changes. We will publish the updated version and effective date and provide additional notice or obtain consent where required by law. Changes do not retroactively authorize new, materially different uses of previously collected information if additional notice or permission is required. Archived versions may be made available upon request or through a published archive.

Natural Write Inc.
Mailing address: 228 Park Ave S, STE 8545, New York, NY 10003, United States
Privacy and support: support@snazo.app
Website: https://snazo.app

For questions about this Policy, your information, or a privacy request, contact us using the details above.