Terms of Service

You must be at least 18 years old, have legal capacity to enter into these Terms, and be permitted to use the Services under applicable law. You agree to provide accurate account and billing information and keep it current. You are responsible for maintaining the confidentiality of your credentials and for activity occurring through your account, except to the extent caused by our failure to meet applicable legal obligations. Notify us promptly at support@snazo.app if you suspect unauthorized access.

Accounts, subscriptions, and credit balances are personal to the authorized user or customer. You may not sell, rent, transfer, or share them with unauthorized third parties. We may require reasonable verification to protect accounts and prevent fraud.

You must register with an email address that you control. We may restrict disposable or otherwise unverifiable addresses where necessary to prevent abuse. Unless we expressly permit otherwise, each person may maintain only one account. Creating multiple accounts, using aliases, or repeatedly deleting and recreating accounts to obtain promotional benefits or evade restrictions is prohibited. We may investigate and restrict associated accounts and fraudulently obtained balances, subject to applicable law.

Snazo provides AI-assisted video editing tools that help users turn long-form videos into shorter clips, generate captions and transcripts, identify potentially engaging segments, and prepare content for publication on third-party platforms.

You may submit a supported video link or upload a file. The Services process the source material and make generated clips or other outputs available through the applicable product interface.

Features, supported platforms, models, limits, interfaces, and availability may change. Some features may require an account, payment, a compatible device, or access to a third-party service.

We may modify, replace, restrict, discontinue, or suspend features for legitimate business, technical, security, compliance, or operational reasons. We will provide notice when required by law and will honor any mandatory remedies that apply to paid services. We do not guarantee continuous access, uninterrupted operation, any particular processing speed, support for any particular video platform, or indefinite availability of a specific model or feature.

The Services depend in part on third-party systems and platforms hosting the videos you submit. Retrieval or processing may fail or become unavailable because of changes, restrictions, or technical measures on those platforms. We do not guarantee that every video URL or file can be processed.

"User Content" means videos, links, files, settings, instructions, and other material you submit, upload, save, or provide through the Services. "Output" means clips, captions, transcripts, thumbnails, scores, and other material generated through the Services.

As between you and Natural Write, you retain the rights you hold in your User Content. We do not claim ownership of User Content merely because you submit it. Subject to applicable law and third-party rights, we do not claim ownership of Output generated specifically for you. This does not mean that Output is copyrightable, exclusively yours, or free of third-party rights; clips produced from a source video remain subject to rights in that video and its component materials.

You grant Natural Write and its service providers a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, modify, process, analyze, and display User Content and Output only as reasonably necessary for the purposes disclosed in these Terms and our Privacy Policy, including providing the Services, maintaining security, enforcing these Terms, supporting users, assessing quality, improving AI systems where permitted by law and subject to applicable choices, and displaying authorized sample clips as described in our Privacy Policy.

This license lasts for as long as the relevant processing is lawful and necessary; applicable deletion rights and retention exceptions are described in our Privacy Policy. Nothing in these Terms overrides legally required consent or opt-out rights.

You represent that you own or have all necessary rights and permissions to submit User Content, produce clips from it, and use or publish those clips, and that doing so does not violate intellectual property, privacy, publicity, confidentiality, contractual, or other rights. The public availability of a video on a video or streaming platform does not by itself confer a right to reuse it.

We do not verify rights before processing. Do not submit material that you are not authorized to process. You remain responsible for keeping your own copies of important material.

Snazo's AI features are automated assistance tools. Output may be inaccurate, incomplete, misleading, inappropriate for a particular context, or subject to third-party rights. You must review Output before relying on, publishing, or distributing it.

In particular:

• Clip selection: Automatically selected segments and their boundaries are estimates. We do not guarantee that the selected moments are the most engaging or appropriate.
• Captions and transcripts: Automated transcription may misrecognize words, names, languages, or speakers, and may omit or incorrectly represent speech.
• Appeal and virality scores: Any estimated performance, engagement, or virality score is a prediction, not a guarantee of actual audience response.
• Social media performance: We do not guarantee views, followers, reach, engagement, revenue, monetization eligibility, or any particular treatment of your clips by YouTube, TikTok, Instagram, or another platform.
• Explore: Videos displayed through Explore are presented for discovery or demonstration. Their appearance does not establish that you own them or have permission to republish them.

You are responsible for how you use Output and for ensuring compliance with applicable copyright, privacy, publicity, advertising, and other laws, as well as third-party platform rules.

We do not control how social platforms rank, recommend, monetize, remove, or moderate content. Platform algorithms and policies may change without notice.

The Services are not legal, financial, marketing, or other professional advice. No score, recommendation, example, marketing statement, or Output constitutes a warranty of accuracy, originality, platform acceptance, commercial success, or any particular outcome.

You must comply with applicable law and the rules of any platform on which you publish or distribute content. You are responsible for any disclosure of AI assistance required by a platform or applicable law. We do not authorize infringement, deceptive impersonation, unlawful reuse of videos, or publication of content that violates the rights of others.

You must not, and must not help anyone else to:

• use the Services for unlawful, fraudulent, deceptive, defamatory, harassing, or rights-infringing activity;
• submit videos without the required authorization, including copyrighted, confidential, or private material, or recordings of individuals where the necessary permission or other legal basis is absent;
• submit or produce unlawful sexually explicit content, material depicting or facilitating exploitation of minors, unlawful threats, or material inciting violence;
• generate or distribute malware, phishing material, or content facilitating unlawful harm;
• impersonate others or distribute materially deceptive manipulated content in violation of applicable law;
• circumvent safety controls, access restrictions, credit limits, rate limits, or technical protections, including by manipulating or splitting videos to evade limits;
• access the Services through bots, crawlers, scripts, or other unauthorized automated means;
• scrape, harvest, systematically extract, resell, sublicense, or provide unauthorized access to the Services or their models;
• use the Services or Output to develop or improve a competing video-clipping, captioning, or underlying AI product through unauthorized extraction, benchmarking, or systematic collection, subject to applicable law;
• reverse engineer or attempt to extract source code, model weights, training datasets, prompts, or proprietary components, except where applicable law expressly permits it; or
• interfere with the security, reliability, or operation of the Services or other users' access.

We may investigate suspected violations and remove content, restrict use, suspend accounts, or report conduct where reasonably appropriate and legally permitted. We are not obligated to monitor every submission and do not endorse user-created content.

You must also comply with applicable export controls and sanctions. You may not use or export the Services in violation of United States or other applicable trade restrictions.

Natural Write and its licensors retain all rights in the Services, including software, designs, models, interfaces, documentation, trademarks, demonstration content, and other proprietary materials, excluding your rights in User Content and Output as described above.

We grant you a limited, revocable, non-exclusive, non-transferable right to use the Services in accordance with these Terms while you remain authorized to do so.

If you provide suggestions or feedback, you grant us a perpetual, worldwide, royalty-free right to use and incorporate that feedback without compensation or attribution, subject to applicable privacy law and without transferring ownership of your separate User Content.

Third-party trademarks, platforms, and services belong to their respective owners. References to them do not imply sponsorship or endorsement.

Some Services may be free; others require a paid plan, credit allowance, credit pack, or other usage-based purchase. The price, currency, billing interval, allowance, and material conditions shown at checkout or in the applicable order govern your purchase. Taxes may be added where required. Features and allowances vary by plan.

The video clipping tools generally measure usage in credits. Under the current credit model, one credit corresponds to one minute of source video, rounded up to the next whole minute. The duration may be determined from the source platform or the uploaded file, as applicable. Credits are generally deducted when processing begins. If processing fails for reasons attributable to us, the credits charged for that unsuccessful processing are returned. We may update usage measurement or limits with appropriate notice where required. Free or promotional allowances are not cash or transferable property.

AUTOMATIC RENEWAL: Unless otherwise clearly stated at purchase, a paid subscription renews automatically at the end of each billing period, and your designated payment method is charged the then-applicable subscription price, including applicable taxes, until you cancel. Annual subscriptions are ordinarily charged for the full year upfront even if the price is displayed as an equivalent monthly amount. We will give price-change and renewal notices and obtain consent where applicable law requires.

You can cancel future renewal using the subscription-management options made available in your account or by the marketplace or billing provider through which you subscribed. Uninstalling an application or deleting an account does not necessarily cancel a separately managed subscription; cancel it through the billing provider. For difficulties locating your subscription or cancellation method, contact support@snazo.app. Cancellations normally stop the next renewal while allowing access through the paid period, unless the checkout terms or applicable law provide otherwise.

Subscription credits and rollover. Subscription credits are generally granted monthly, including for annual subscriptions. Under the current rollover model, unused subscription credits may carry over to the following month, up to a maximum accumulated balance equal to one additional month's allowance. Credits exceeding the applicable cap expire. Remaining subscription credits generally expire when the paid subscription period ends after cancellation. Credits have no cash value and cannot be transferred or redeemed for cash.

Where offered, one-time credit packs are separate purchases. Unless an offer states otherwise, purchased pack balances remain available until consumed or the account closes, subject to legitimate fraud prevention, account termination, applicable law, and clearly disclosed product limitations. We generally deduct periodic subscription allowances before pack balances. Promotional or referral credits may have additional eligibility restrictions disclosed with the promotion. We may cancel balances obtained through fraud, self-referrals, or account abuse.

Plan upgrades, downgrades, prorations, and changes between monthly and annual billing are governed by the terms shown before confirmation. Upgrades may take effect immediately with prorated charges and adjusted credits, while downgrades generally take effect at the end of the current billing period. We do not guarantee the availability of pause or proration options for every plan.

Except where applicable law requires a refund, the applicable purchase terms provide one, or we expressly agree otherwise, fees for completed billing periods, used credits, and partially used subscriptions are nonrefundable. For eligible purchases made directly through our website, we currently offer a refund of the most recent subscription payment when requested through https://snazo.app/refund within 14 days of that payment and when fewer than 25% of the credits provided by that payment have been used, subject to the eligibility conditions displayed in the refund flow.

The website refund offer generally applies to one payment per account; we may refuse repeated, deceptive, or abusive refund claims. Approved refunds are ordinarily returned to the original payment method and may result in immediate cancellation of the refunded subscription. This voluntary policy does not limit refunds required by law, the correction of billing errors, or statutory cancellation and withdrawal rights; where a statutory right applies, its rules control. Requests about declined refunds can be sent to support@snazo.app. Any applicable trial terms, introductory pricing, and transition to paid billing must be disclosed at enrollment.

For purchases made on the website, payment processing may be provided by Stripe and its affiliates. We typically receive transaction details and payment status rather than your full payment-card number. Payment processors and card issuers may apply their own terms and fraud checks. If an invoice or renewal is declined, we may suspend paid access after required notice. We may change prices prospectively, notifying existing subscribers as required and allowing cancellation before changes take effect.

If payment fails, we may retry an authorized payment method, suspend paid features, or downgrade an account after legally required notice. You agree to contact us promptly to resolve billing errors. We may contest fraudulent or inaccurate payment disputes and retain or provide transaction records to payment providers as described in our Privacy Policy. Nothing here limits rights to dispute unauthorized or unlawful charges.

Participation in the Snazo creator program is governed by the separate written agreement concluded with each participating creator. The agreement may address compensation, promotional content, deliverables, permitted uses, and other conditions.

Authorized creators may receive access to a demonstration environment that generates sample clips from approved demonstration content. Where provided by the applicable program, access to this environment may not consume ordinary account credits. Creator-program use remains subject to the applicable written agreement, these Terms where relevant, and third-party rights.

If you use Snazo for an organization or integrate our Services into a business workflow, you are responsible for your applications, authorized users, account security, accurate usage information, and compliance with relevant laws. You must provide any privacy notices and permissions required for content submitted on behalf of others.

Any API or developer access we expressly make available may be governed by separate documentation, pricing, usage limits, and written terms. You may not assume that consumer-plan credits can be exchanged for developer or API usage unless we expressly offer that functionality.

Where we process personal data solely on a business customer's instructions, any applicable data processing agreement governs the parties' data-protection roles.

Our Privacy Policy explains how we handle personal information, including AI processing, model improvement, demonstration clips, retention, and deletion choices. Use of the Services may involve third-party AI and transcription providers, payment processors, authentication systems, video platforms, hosting services, or external links. Third-party services may have their own terms and privacy notices. We are not responsible for independently operated third-party products, except to the extent required by applicable law or our own contractual obligations.

The Explore feature may use YouTube API Services. Where applicable, use of these features is subject to the YouTube Terms of Service and the Google Privacy Policy.

Your use of a source-video platform and any social platform to which you publish clips is subject to that platform's terms and policies. You are responsible for complying with those requirements.

Free, preview, experimental, and beta features may be changed, limited, or withdrawn and may be less reliable than generally available features. We may impose reasonable usage limits to keep the Services stable and secure. Temporary outages, maintenance, upstream-provider failures, video-platform restrictions, internet connectivity problems, or changes in third-party systems may affect results or availability. We will comply with any mandatory warranties or remedies applicable to digital services.

Beta features may be incomplete, may lose data, and may be discontinued without further development. Unless mandatory law says otherwise, we have no obligation to provide ongoing support for particular beta features, and the disclaimers and limits of liability in Sections 13 and 14 apply to them.

You may stop using the Services at any time and request account deletion through https://snazo.app/delete, where available, or support@snazo.app. You remain responsible for canceling separately managed subscriptions as explained in Section 7.

We may suspend or terminate access if we reasonably believe you violated these Terms, created a security risk, engaged in fraud or abuse, submitted material without necessary rights, failed to pay valid charges, or if continued provision would be unlawful. Where practical and legally required, we will give notice and a reasonable opportunity to address the issue. We may terminate the Services generally, subject to applicable notice, refund, and consumer-protection requirements.

We may also close inactive free accounts following appropriate notice and subject to applicable law. If we end a paid subscription for business reasons unrelated to a violation by you, we will provide an appropriate prorated refund or another remedy where required by law. Termination for material misuse does not itself create a right to a refund, except where law requires one.

Deletion and retention of account data, transaction records, submissions, backups, and Output are governed by our Privacy Policy and applicable law. Account closure does not necessarily erase records that we are legally permitted or required to retain. Sections that by their nature should survive termination, including ownership, permitted retention, payment obligations, disclaimers, liability limits, dispute resolution, and miscellaneous provisions, survive to the extent lawful.

If you believe content available through the Services, including demonstration clips, infringes your intellectual property or other rights, contact support@snazo.app with identification of the material, the rights you claim, its location, your contact information, and the basis for your request.

We may request further information, remove or restrict material where appropriate, and respond to notices and counter-notices under applicable law. This contact channel does not necessarily constitute formal designation of a DMCA agent; if a statutory notice procedure applies, the legally designated channel must also be used.

We may terminate the accounts of repeat infringers in appropriate circumstances.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." NATURAL WRITE AND ITS SUPPLIERS DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Services will be error-free, secure against every threat, uninterrupted, able to process any particular source video, or produce any particular clip quality, caption accuracy, virality score, audience result, platform outcome, or financial or professional benefit.

These disclaimers do not exclude a warranty or legal guarantee that cannot lawfully be excluded, including mandatory consumer protections.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NATURAL WRITE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, AUDIENCE, OR BUSINESS OPPORTUNITIES; OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID NATURAL WRITE FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US$100.

This limit applies to the fullest extent permitted regardless of the theory of liability and does not increase because more than one claim is made.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, personal injury, statutory consumer rights, or any other matter to the extent that applicable law prohibits exclusion or limitation. Where a particular limitation is unlawful, the remaining limitations continue to apply to the extent lawful.

To the extent permitted by applicable law, if you use the Services for business or professional purposes, you agree to defend, indemnify, and hold harmless Natural Write and its officers, employees, and affiliates from third-party claims, reasonable costs, damages, and legal fees arising from your unlawful User Content, infringement of third-party rights, unauthorized publication of videos or clips, misuse of the Services, or material breach of these Terms, except to the extent caused by Natural Write's own wrongdoing.

We will give reasonable notice of covered claims and allow you to participate in their defense. This provision does not diminish any mandatory rights of consumers.

We may update these Terms to reflect changes in the Services, our practices, or applicable law. As a general rule, we will notify registered users of material changes at least 30 days before they take effect by email or through the Services, unless a shorter period is necessary for law, security, or urgent operational reasons.

We will post the updated Terms with an effective date. If a change materially disadvantages you during a prepaid period, we will provide any notice, choice, cancellation right, or refund required by law.

Changes do not retroactively deprive you of rights that have already accrued. Continued use after updated Terms take effect constitutes acceptance where legally permitted; otherwise, we may request express acceptance.

17.1. Please Contact Us First.

If you have a dispute, contact support@snazo.app. For users to whom arbitration lawfully applies, before filing an arbitration, each party must send an individualized written notice describing the claimant's name, relevant account email, facts, and requested relief.

Notice to us may be sent to support@snazo.appwith the subject "Notice of Dispute"; we will send our notice to the contact details associated with your account.

Both parties will attempt in good faith to resolve the dispute for 60 days after receipt of a complete notice. If either side reasonably requests an individual settlement conference, the parties will cooperate in arranging a remote meeting.

Applicable limitation periods will be tolled during the required informal-resolution period to the extent permitted by law. Nothing prevents emergency judicial relief or the exercise of non-waivable rights.

17.2. U.S. Arbitration Agreement.

Except for individual small-claims actions that remain in small-claims court and claims seeking injunctive relief for infringement or misuse of intellectual-property rights, you and Natural Write agree to resolve disputes arising from the Services, purchases, or these or prior Terms through binding individual arbitration, not a court or jury, to the extent legally enforceable.

The Federal Arbitration Act governs interpretation and enforcement of this agreement. The arbitrator may grant the individual relief available under applicable law and will apply applicable statutes of limitations and fee-shifting rules.

17.3. Administrator and Procedure.

Arbitration will be administered by National Arbitration & Mediation (NAM) under its applicable dispute-resolution rules and, where relevant, its mass-filing rules, except as lawfully modified here.

If NAM cannot administer a dispute, the parties will agree on another appropriate provider or ask a court to appoint one.

Proceedings will ordinarily be in English before one neutral arbitrator. Unless the parties agree or the arbitrator determines otherwise, claims below US$25,000 will be resolved on written submissions, and larger claims will be heard remotely.

Required in-person hearings for U.S. consumers will be held in their county of residence or another legally permitted, reasonably accessible location.

Administrator fees will be allocated under its rules and mandatory law; we will not require a consumer to bear fees that applicable law prohibits.

A court, rather than the arbitrator, will decide the enforceability of the class-action waiver below.

17.4. Class-Action Waiver and Coordinated Claims.

To the extent lawful, each party may bring a claim only individually, not as a class or representative plaintiff or member, and the arbitrator may award relief only for that individual's claim.

This does not prohibit participation in a lawful class-wide settlement or prevent public injunctive relief that cannot legally be waived.

If 25 or more substantially similar disputes are submitted within a 90-day period by the same or coordinated counsel, the parties agree to cooperate in good faith with NAM's applicable coordinated or batch procedures, ordinarily using batches of up to 100 claimants, subject to its rules, individual remedies, and applicable law.

If a class waiver is unenforceable for a particular claim or remedy, that portion may proceed in a competent court while arbitrable claims proceed individually.

If the coordinated-claims procedure is invalid in a manner that defeats the arbitration agreement as a whole, the affected disputes may proceed in the courts described below, subject to mandatory law.

17.5. Your 30-Day Right to Opt Out.

You may opt out of this Arbitration Agreement within 30 days of first accepting these Terms by emailing support@snazo.appfrom your account email, with the subject "Arbitration Opt-Out," your name, and a clear statement that you opt out.

A valid opt-out does not affect access to the Services or the rest of these Terms. An opt-out submitted on behalf of another person is effective only where legally authorized.

Any valid prior opt-out rights remain governed by the agreement under which they arose.

17.6. Changes to Arbitration Terms.

We will provide at least 30 days' notice of material changes to this arbitration section, except where a shorter period is required by law.

You may reject a new arbitration provision by emailing support@snazo.app within 30 days of that notice with your account details and a clear rejection.

In that event, the last arbitration provision validly accepted by both parties will continue to govern to the extent lawful.

Changes will not alter disputes already filed in court or arbitration.

17.7. Governing Law, Courts, and Protected Consumers.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs arbitration and mandatory laws of your residence prevail where applicable.

For disputes not subject to arbitration, the state or federal courts located in Delaware have jurisdiction, subject to mandatory consumer jurisdiction rights and any permissible small-claims venue.

The arbitration obligation and class-action waiver do not apply to consumers in the EEA, UK, Switzerland, or other jurisdictions to the extent local law prohibits them. Such consumers retain non-waivable statutory rights, including access to competent local courts and authorities.

This choice of law does not deprive any consumer of protections that cannot be waived under their home law.

These Terms, together with the Privacy Policy and any applicable order or separately signed agreement, form the agreement governing your use of the Services.

A failure to enforce a provision is not a waiver. If any provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain effective, except where the dispute-resolution section expressly provides otherwise.

You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, restructuring, or transfer of the Services, subject to applicable law.

Neither party is responsible for delay caused by events beyond its reasonable control, including the unavailability of third-party services or of platforms hosting source videos, except for payment obligations or duties that cannot lawfully be excused.

Headings are for convenience only. Nothing creates an employment, agency, partnership, or joint venture relationship.

Notices and electronic communication. We may send important account, billing, subscription, processing, security, and legal notices to the email address or in-product contact channel associated with your account, where legally permitted.

You must keep your contact information current. Marketing communications remain subject to applicable consent and unsubscribe rules.

Legal notices to us may be sent to the contact details in Section 19. Electronic acceptance and records may be used where lawful.

Natural Write Inc.
Website: https://snazo.app
Support and legal notices: support@snazo.app
Mailing address: 228 Park Ave S, STE 8545, New York, NY 10003, United States

For billing, account access, cancellation assistance, intellectual-property complaints, or questions about these Terms, contact us using the information above.